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Bradford National Bank
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Frequently asked questions

Questions? Call any of our locations for assistance.
It is our pleasure to serve you.
Main Bank | 618-664-2200
Greenville | 618-664-2206
Highland | 618-651-1700
Marine | 618-887-9000
  1. If I want to increase my debit card limit, who do I contact?
    Call 664-2200 during normal banking hours and ask for the IT Department (computer room). Depending on your situation, you may be required to fill out a request form and sign-off on the request.
  2. What is my daily ATM/Debit Card Limit?
    Each customer has a default daily limit of $500 with no more than $300 from an ATM. Limits can be raised under certain circumstances. See question number one.
  3. How do I reset my Internet Banking password online?
    Log into your Internet Banking. Click on the "Other" tab. Select, "Personal Information." Make sure your current email is correct. At the bottom of the page, check the box that gives you the ability to reset your password electronically. Click on the "Update" button.

    If you do not do this and you are locked out of your internet banking, you will have to call the bank at 618-664-2200, or 651-1700 during normal banking hours to reset your password.
  4. I forgot my Internet Banking security questions. What do I do?
    If you forget your security questions for Internet Banking, you will need to contact the bank at 618-664-2200 during normal banking hours for assistance.
  5. My Bill Pay won't launch. What is the problem?
    If your Bill Pay won't launch from Internet Banking, chances are, you have a Pop Up Blocker on. You will need to add the Bill Pay address to your "Allowed" sites on your Pop Up Blocker. The address to add is this:
  6. If my debit card is lost or stolen, what should I do?
    Notify the bank (618-664-2200) and the Shazam Network (1-800-383-8000) ASAP. You can contact the Shazam Network 24/7.
  7. What do I do if my checkbook is lost or stolen?
    Contact your local Bradford National Bank branch ASAP. Main Bank, 618-664-2200; Greenville Branch, 618-664-2206; Highland Branch, 618-651-1700; Marine Branch, 618-887-9000. Once you do this, we will take steps to protect your account.
  8. Who do I call if I want to book the Bradford Community Building?
    Marlene File is in charge of booking the Bradford Community Building in Greenville. Rent is $30 with a $30 deposit that is returned if the room is left in good order and trash is hauled away. Information on renting the building can be found here. Call 618-664-2200 to book the Bradford Community Building.
  9. How do I apply for a loan on-line.
    Just click here.
  10. What are your loan rates?
    Loan rates fluctuate often and are dictated by individual situations, so the best information is obtained by contacting your loan officer directly. However, loan rates are updated on-line, here.
  11. How much money do I need to open an account?
    Different accounts require different amounts to open. Some require different balances to avoid monthly fees. Your best bet is to contact a Customer Service Representative at the bank and let them know about your specific situation. By doing this, we will be able to assist you opening an account that best meets your individual needs.
  12. What are your CD Rates?
    Rates are updated regularly and can be found here.
  13. Can I check my Bradford National Bank Mastercard and Visa statement online?
    The website is

For more information contact Bradford National Bank at 664-2200

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